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Elfreds of the peninsula

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TERMS AND CONDITIONS

Conditions of Using Elfreds Website


Thank you for coming to visit Elfreds of the Peninsula’s website. We want your shopping and browsing to be an enjoyable experience. By accessing our web site, you expressly consent and agree to all of the following terms and conditions.

Shipping
All of our orders are dispatched within 5 business days if the items are in stock. In the case of any shortfall in stock or lead-time to obtain certain items, we will contact you to advise details of such. Elfreds of the Peninsula takes great care with your order to ensure it arrives in excellent condition and we pride ourselves on delivering our fine products. While we take no responsibility for damaged goods we will do all we can to avoid this.
We supply and despatch our products to addresses in Australia only through the Australia Post Parcel Post Service. Estimated delivery times will vary depending on Australia Post, and/or their affiliated partner couriers. Please see their website for more information.  Shipping times may be affected by public holidays and peak delivery periods.
Due to Covid-19 restrictions and regulations, there has been a large delay in the delivery of some parcels up to and in some cases longer than a month.

International Orders
We only usually ship within Australia. Please contact us directly for terms and conditions for International Shipping.

Price Change
We reserve the right to change any price at which we offer our products and to correct any errors in pricing contained on our web site. While we will honour all of our commitments, Elfreds of the Peninsula shall have no liability for any such changes and/or errors and we are not bound to fulfil orders at out of date or erroneous prices.


Lost and Damaged
All risk of lost or damaged goods are passed to the shipping company once the goods have been despatched. Elfreds of the Peninsula cannot accept liability for any loss or damage during deliver. While we take no responsibility for damaged goods we will do all we can to avoid this.


Faulty Goods
If you think there is a fault with an item that you have received, please contact us immediately by email.

Cancellations
Once orders are submitted and paid for, cancellations will attract a 15% cancellation cost. If the order has been packed and ready for despatch, a 25% cancellation cost will apply.
Once orders are shipped, no cancellations can be accepted.

Returns
Elfreds of the Peninsula cannot exchange goods so please chose carefully. Requests for a refund must be notified to Elfreds of the Peninsula within 2 days of delivery with a valid reason. Refunds are made at our discretion.


Delivery Address
It is the responsibility of the customer to ensure that the recipient’s delivery address is correct.
Failure to provide the correct delivery details may result in incorrectly delivered goods or undelivered goods without compensation. Elfreds of the Peninsula accepts no liability for incorrectly delivered or undelivered goods.
If you would like any further information on our postage, tracking and handling, please contact us by email on elfreds@elfreds.com.au

Content

Elfreds of the Peninsula has every intention to correct or repair any spelling errors or images that are misrepresented on the website. If the content or image of one or more of our products is not as described, the course of action you can pursue is to apply for a refund within fourteen day of purchase after you have returned the item complete, unused and undamaged.

Information collected


On this website, we may collect personal information about you, such as your email address, name, age, address and telephone number. We collect this information to enable you to participate in activities such as customer’s queries and newsletters.

In common with many websites, when you read, browse or download information from our website, we or our internet service provider may also collect information such as the date and time of your visit to the website, the pages accessed and any information downloaded. This information is used for statistical, reporting and website administration, maintenance and improvement purposes only.
While we take great care to protect your personal information on our Website, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. It is not possible for us to protect all emails sent on the internet. We have no way of protecting your information until we receive it. Once we receive your email or message, we will make every effort to ensure it is secure in our possession.
The Website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.



Privacy Policy

This website is operated by elfreds.com.au and we respect the privacy of personal information of visitors to this website.
When referring to “personal information”, we mean information, which identifies you as an individual or from which your identity can be reasonably ascertained. Your name, address and phone number are examples of personal information.
This Website Privacy policy explains how personal information will be treated as you use this website. We will post any changes to this policy on the website, so please check this policy from time to time.
In addition to the Website Privacy policy, there may also be specific and additional privacy provisions that apply to certain sections of the website – you should read and consider these wherever they appear. In the event of any inconsistency between this policy and the specific provisions, the specific provisions will apply.

Website Admission & License

It is strictly forbidden for any person or party to copy and use any part of the Elfreds of the Peninsular Website without prior permission. You will require written permission to use, change, or modify all or any part of the content or images of this website or the content or images linked to the Elfreds of the Peninsular website. If permission is given for a stated part of the website to be used and more than the stated segment is used; then the stated sections permission will be nullified.

 

 

 

Use and disclosure of personal information
We may use or disclose personal information that we collect about you on this website, where you have consented to the use of said information. Also to email you newsletters or other updates if you have requested to them. And to provide the services you have requested or to meet the purpose for which the information has been submitted.
The information may also be used for customer research purposes. It is strictly our business policy not to share any of the information you give us with anyone else possessing a business interest.

Security of personal information

Whether we hold your personal information in hard copy or electronically, we will only hold your information for a reasonable amount of time and destroy it as soon as we deem a reasonable amount of time in a safe manner. We will only use your for legitimate purposes.

Exclusion of Liability and Condition of Use
You agree as a condition of your use of this website that Elfreds of the Peninsula will not be liable for any loss (including but not limited to personal injury, death, damage to or loss of property, damage to your computer or loss of data stored on it, consequential loss or loss of profit or business opportunity) arising from your use of this website, and whether any such loss arises from Elfreds of the Peninsula’s breach of any contract or implied contract, negligence or other tort or wilful act. This clause applies to the extent permissible by law and no attempt is made by Elfreds of the Peninsula to exclude or modify liability that is imposed by statute and which may not be excluded or modified. The proper law of this website is the law of Victoria and by entering this website you agree with this choice of law.